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Complaints Procedure

All schools in Norfolk want their pupils to be healthy, happy and safe, and to achieve. They recognise that parents, guardians or carers play an important part in making this happen. Co-operation between parents, staff and governors leads to a shared sense of purpose and a good atmosphere in the school.

 

Our procedure follows Norfolk Childrens Services’ protocol -

 

Level 1 (Informal) Talk to the Class Teacher

 

Resolved

Unresolved ~ Move to Level 2

 

Level 2 (Informal) Talk to the Headteacher or Senior Teacher

Support can be offered by one governor

Can request information or support from Norfolk Childrens Services

Resolved

Unresolved ~ Move to Level 3

 

It is hoped that most problems will have been resolved by now.

 

Level 3 (Formal) Formal complaint letter to the Headteacher

Resolved

Unresolved ~ Move to Level 4

 

Level 4 (Formal) Formal complaint requesting a Governors’ Complaints Panel

Resolved

Decision of the Complaints’ Panel is final

 

A full copy of the school’s complaints policy can be obtained from the School Office.

 

 

Prospectus